Tuesday, 4 July 2023

Gaining or losing the thread?

The news that Meta will be launching a Twitter rival  this  week will no doubt send sections of the population into a frenzy of excitement and anticipation. While others barely bat an eyelid.

It is rumoured that Threads, as the service will be known, will be free and have none of the restrictions on tweets recently announced by Elon Musk. It will be linked to Instagram, creating another step in the evolution of Meta’s ecosystem.

Another new tool, another potential opportunity (leaving aside concerns over access to personal data, which could fill a book rather than a blog). Organisations of all types and sizes will be busy exploring how best they can use Threads and align it with their current channels. There is plenty of potential upside, but also risks involved. “Shiny new toy” syndrome, anyone?

The same issues are seen within organisations, where Microsoft seems to be accelerating its own version of the Metaverse. Lots of tools being integrated into one environment – and increasingly one user interface (with varying levels of success, in my humble opinion). New tools and apps are available, and changing all the time, but are they right for the company and/or for its people? Has there been a ‘bells and whistles’ launch but less attention paid to embedding use and addressing issues? And, in the rush to embrace what digital tools make possible, has enough thought been given to those who simply don’t want to or can’t engage with them?  

In the coming days, plenty of people will be downloading Threads and preparing for its launch. Many others will be left cold by the whole thing. We should never forget that this also applies when we’re introducing anything internally: “one size does not fit all”.

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