Tuesday 26 March 2024

What do I do now?

 “What do I do now?”, asked the UK band Sleeper some years ago.     

Admittedly, this was in a very different context to internal  communication, but I was reminded of it last week, having seen some (non-client!) communications that lacked a clear call to action. Why put so much effort into developing materials that connect with your audience, but then fail to show them what’s next?

This only creates frustration among readers. No matter what the topic, or the channel(s) you’re using, provide a clear route forward (e.g. specific actions, sources of further information, feedback loops). Don’t leave them guessing or trying to work it out for themselves.

And if you know the Sleeper song I mentioned, you now have an earworm for the rest of the day. You’re welcome.

Monday 11 March 2024

Sing for your supper?

Many years ago, Nick Wright and I were working on a major change project for a global organisation. We were discussing communication activities and opportunities, when someone mentioned the existence of a company song.

Not a piece of music. Not a ‘sting’ used regularly at company conferences. But an actual song, with lyrics penned and crooned by employees.

Hush descended on the meeting, as if this were a secret the team did not wish to come out. And I can’t share a snippet of it, or even provide a review, as we never got to hear it. Despite asking several times!

It is still the only one I have come across in a client organisation, despite nearly 30 years in this field. However, I know there are others out there…

Wednesday 21 February 2024

10 thoughts at 10

 A few weeks  ago, as Sweet Comms celebrated its 10th birthday, I promised to  share some suggestions for anyone else thinking about starting their own business. Some are more serious than others!

1.     Start before you start – LinkedIn gives you the chance to find and re-connect with people who might otherwise be long lost to you. Time spent building your network will never be wasted. 

2.     Decide on your ideal day – I’ve blogged on this before, but when I was thinking of starting Sweet Comms, someone asked me a deceptively powerful question: “What is your ideal day?”. This really helped me articulate what I wanted us to focus on.   

3.     Love coffee – or tea, or whatever your poison may be. I have been a significant contributor to the coffee industry since I started this business, meeting a wide range of people in-person or virtually, always with coffee cup in hand. I have loved those interactions and they have been really important to the business.   

4.     Be yourself – LinkedIn is full of people crowing about drinking power shakes at 2 a.m. or the workouts they completed while I was still snoring. Running a business is intense and exhilarating, but you don’t need to be something you’re not. Ignore the noise. 

5.     Focus on what matters – I’m not an entrepreneur and never will be. My colleagues and I stick to what we are good at through the support we give our treasured clients. Don’t spread yourself too thinly or in too many directions, you could lose clarity and focus. 

6.      Involve others – I’m grateful for a lot of support, not only from clients and colleagues but also from partners and people from my network who have popped up with words of advice or encouragement. Don’t be afraid to ask, if only for a second opinion. 

7.     Get the right tech – you can waste a LOT of time and money on technology. And unless you’re clear on what you need, potential suppliers of new tools or platforms may never leave you alone. Explore and obtain the right things for you, not the latest shiny new toy. 

8.     Carve time for learning – clients are of course your main focus, but don’t neglect yourself. Early on, I realised that being ’head down’ on work all the time meant I missed opportunities to learn new things and connect with peers. 

9.      Spend money on a decent shredder – anything else is a false economy! 

10.  Learn to count – something I failed to do for this post. 

There is loads more I could say, but I’ll stop at 10 (ok, nine). If you’re considering taking a similar path, I hope at least some of this is helpful.